Refund & Cancellation Policy
This policy applies to paid ScanWink subscriptions and one-time digital purchases. It is intended to make billing, renewal, cancellation, and refund expectations clear before purchase.
1. Subscriptions and automatic renewal
Paid subscription plans renew automatically at the billing interval shown at checkout (for example, monthly or annually) until canceled. The price, currency, billing frequency, and any applicable taxes are presented before you authorize payment. By purchasing a recurring plan, you authorize the payment processor to charge the applicable recurring fees until cancellation takes effect.
2. How to cancel
You may cancel a subscription through the billing-management option available in your account when enabled, or by contacting campus@oppsnets.com. Cancellation stops future renewal charges after the effective cancellation date. Unless required otherwise by law or expressly stated at checkout, cancellation does not retroactively refund a completed billing period, and you may retain paid access through the remainder of that period.
3. Subscription refunds
Subscription charges are generally non-refundable once a billing period has begun, except where required by applicable law or where we determine that a duplicate charge, material billing error, or material service failure justifies a refund. Refund requests should be submitted promptly with the account email and transaction details.
4. One-time digital purchases and exports
One-time purchases may unlock digital templates, premium exports, download rights, or other immediately available digital functionality. Because these benefits can be delivered or accessed immediately, one-time digital purchases are generally final after access or delivery, except where required by law or where the purchased functionality materially fails to work as described and we cannot reasonably correct the issue.
5. Accidental or duplicate purchases
If you believe you were charged twice for the same purchase or charged due to a clear technical error, contact us as soon as possible. We will review payment records and may issue an appropriate refund where verified.
6. Refund method and timing
Approved refunds are returned through the original payment method where practical. Processing time depends on the payment processor and financial institution. ScanWink cannot control how long a bank or card issuer takes to post an approved refund.
7. Chargebacks and disputes
Please contact us before initiating a payment dispute so we can attempt to resolve the issue. We reserve the right to suspend access associated with payments that are reversed, charged back, fraudulent, or unpaid.
8. Changes to prices
We may change plan or product pricing prospectively. For recurring subscriptions, any required notice will be provided before a changed price is charged, as required by applicable law and payment-provider rules.
9. Statutory rights
Nothing in this policy limits non-waivable consumer rights that apply to you under applicable law. Where local law gives you stronger cancellation, withdrawal, or refund rights, those rights control.
10. Billing support
Billing and refund requests: campus@oppsnets.com.